Refund policy

Refund Policy

Effective date: October 1, 2026

Every ForeverPortuguese item is made just for you, printed or embroidered to order after you check out. Because nothing is sitting on a shelf, we can't take back items for a change of mind. But if something isn't right with your order, we'll make it right.

Items we will replace or refund

We'll send a free replacement or give you a full refund (your choice, subject to availability) if your item:

  • Arrives damaged (for example, damaged in transit);
  • Is defective (for example, a manufacturing flaw, a warped print, or ink or thread problems); or
  • Is misprinted or wrong (wrong design, wrong placement, wrong color, or a different item or size than you ordered).

How to make a claim: Email us at Foreverportuguese@icloud.com within 25 days of delivery with:

  1. Your order number;
  2. A short description of the problem; and
  3. A clear photo of the issue (and of the label or tag, if relevant). A photo is required for every claim. If several items are affected, a photo of each or a short video helps.

There's usually no need to send the item back. If we ever need it returned, we'll tell you and cover the return shipping. Please don't mail anything back without contacting us first; items sent without our okay can't be accepted.

Items we can't return or exchange

Because every piece is made to order, we can't offer returns, exchanges, or refunds for:

  • Buyer's remorse or a change of mind;
  • Ordering the wrong size or color (please check the size chart on each product page before ordering, as sizes vary by style);
  • Minor variations in color or placement between what you see on screen and the finished product (screens differ, and small variations are normal for printed and embroidered goods); or
  • Normal wear and tear, or damage from washing or care that doesn't follow the care label.

Lost packages

If your order hasn't arrived and it's been more than 5 business days past the estimated delivery date, let us know at Foreverportuguese@icloud.com. We'll look into it with our production partner and the carrier. If the carrier confirms the package is lost, we'll send a free replacement or give you a refund. Please contact us about a lost package within 25 days of the estimated delivery date.

Marked "delivered" but not received

If tracking shows your package was delivered but you can't find it, please first check with your neighbors, your building's mail room, and the carrier or your local post office. If it still doesn't turn up, email us and we'll review your case individually and help you file a claim with the carrier.

Wrong or incomplete address

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we'll contact you to arrange reshipping, and reshipping costs will be your responsibility. Returned packages that aren't claimed within 30 days of our notice may be donated and can no longer be reshipped or refunded.

Cancellations and changes

We send orders to production quickly. You can cancel or change your order (including the shipping address) within 2 hours of placing it by emailing Foreverportuguese@icloud.com with your order number. After that, your item has usually entered production and we can't cancel or change it.

Refunds

Approved refunds go back to your original payment method. Once we've processed your refund, it usually shows up within 5 to 10 business days, depending on your bank or card issuer. When a refund is for an item that was damaged, defective, misprinted, wrong, or lost, we refund your shipping charges too.

Questions

Just email us at Foreverportuguese@icloud.com. We're a small team, and we usually reply within 1 to 2 business days.